Fitbit Customer Support with German and English

Jobbeschreibung

Please note that the position is based in Sofia, Bulgaria and we will help you to relocate if you are based outside the country.

If you are excited about health and technology, join our Fitbit Team!

As a Fitbit Customer Support with German and English, you will be part of a great team and will:

• Help our users with any issues they might have via tickets or calls
• Provide solutions to everyday device use questions on a case-by-case customer-oriented approach
• Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team
• Work with a passionate team of customer-friendly colleagues from an international background

Not bad, right?

What we expect from you:

• Very good knowledge of German language (B2 or similar) for daily communication with customers
• Good command of English (B1 or similar) for training and internal communication
• Basic understanding of iOS and Android OS features
• Demonstrating empathy
• Desire to help customers as best as possible and willing to contribute to the team’s success
• Result-oriented with personal performance
• Friendly and outgoing personality
• Looking for a long-term employment

In return, we offer:

• Relocation Assistance
• Flexible working hours options
• Fully paid training sessions
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

Does it sound like the perfect job for you?

Apply now!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members.

The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more.

The company's primary focus is strict adherence to all our clients' procedures and practices.

We are an independent outsourcing services provider and do not function as a local representation of our partners.

We care about the well-being of our employees and we provide equal employment opportunities, prohibiting discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics.

#LI-DNI

#IDJob

Zusätzliche Stellenbeschreibung

Are you ready to take the next step in your career and achieve your next challenge?

TELUS Digital Bulgaria is looking for you!

Sprache
German

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first.

TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.

We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors.

With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.

All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.